Comments and complaints

You can use this form to comment on University accommodation or catering or to make a complaint.

The easiest way to do this is via our Accommodation Portal. Once logged into the Accommodation Portal, you can access the Help Hub section where you will find the Feedback and Suggestions form.

If you want to make a complaint, please first raise the matter with staff near where the problem occurred - for example at your residence office. If this proves unsatisfactory, please complete the form via the Help Hub on the Accommodation Portal. We will process comments and complaints in accordance with our Customer Service Promise. You can also use this form to suggest or provide feedback on building and fire safety as well as any works that are taking place at your residence.

The comments and complaints form is also available online as an MS Form. We will send you an acknowledgement of any complaint within two working days. We will also tell you who will be looking into your complaint. We will use all comments received to help us make better use of resources, develop good practice and improve our products and services.

Please note, you will need your University log in to access this form. If you are wanting to submit a comment or complaint on behalf of someone or if you don’t have a University log in, please email the address below. Apart from in extraordinary circumstances, we will ask for the written consent of the student concerned before responding to a third-party comment or complaint on their behalf. 

For more information about our complaints procedure please contact rcsenquiries@adm.leeds.ac.uk