Please read through this page carefully. It covers all the information you need to know about leaving your accommodation, including how to return your keys, how to leave your accommodation in a clean and tidy condition and how to request your deposit refund.
When you are moving out of your accommodation, please try to minimise the number of friends or family members that you bring to help you. This will help keep everyone at your accommodation safe by ensuring that it is not too busy over the moving out period. There will be information visible throughout the residences to help you, but please remember these key points:
- Wear a face covering in all communal areas of the residence
- Maintain a 2m distance from anyone that is not part of your household wherever possible
- Make frequent use of hand-washing or sanitizing facilities provided
- Avoid touching surfaces unless absolutely necessary
- Observe all directional signage in place
On vacating your room, please ensure that you remove all of your belongings, including any personal furniture and wall posters. Take any rubbish to the outside bins so that you leave your room clean and tidy. Please do not throw away or take the mattress topper provided with your room as these are chargeable items – they can just be left in your room when you move out. Personal items left in your room after you have handed in your keys (even if that is before your contract end date) will be removed and may be disposed of. Please ensure you close the windows and lock the door when you leave.
Don't forget to remove your items from the kitchen and any other communal rooms too. This includes any food from the fridges and freezers. If you are leaving things for your flatmates, please ensure that you tell them. If everyone in your flat is leaving, then you should ensure that all the items in your communal area including vacuum cleaners, tables, chairs etc are left in the correct place and that the fridge freezers are left empty, clean, switched on, and with the doors closed.
It would be a good idea to talk to the other residents who share your communal area in advance of you all departing to make sure you don’t leave the last person with everything to clear up. Remember you are all responsible for leaving the accommodation in a clean and tidy state no matter whether you are the first or last to leave.
Collecting your belongings if you are abroad
We understand that you may have left some property in your room and due to ongoing travel restrictions may be unable to travel back to the UK to collect these items. Unfortunately, we do not have a storage facility to store your belongings past the end of your contract date, but we have put together some information on how best to arrange for your belongings to be collected on this page. Please make sure that you also return your keys back to us if you have them with you. This can be done by sending them in secure or recorded post to your residence’s address.
Re-use with British Heart Foundation
Please don’t throw away any items that could be of use to someone else.
This year, we are working with the British Heart Foundation (BHF) who collect items for re-use and re-sale in the local community. BHF have retail shops located in Headingley and the city centre. If you cannot take items home with you, please place them in the red BHF bags provided at your site (or any other clean bag) and place them in the red BHF communal collection bins located either near your site office, or externally on your site. To ensure items are not damaged or get dirty, please tie each bag so that the contents do not fall out.
Please ensure that donated items are clean and in working or usable condition. Any broken items should be disposed of in your local waste and recycling facilities.
These collection bins will be emptied on a regular basis, and the items taken to the local BHF shop for sorting, and subsequent re-sale. The income generated goes to support research into coronary heart disease, or towards the purchase of vital equipment required in local hospitals, such as Leeds General Infirmary.
We can only collect the following items:
- Bedding (sheets, pillowcases, duvet covers only)
- Cookware, crockery & cutlery (no glass or sharp knives)
- Homeware, including pictures & ornaments
- Electrical items which are undamaged and in good working order
- Unopened non-perishable food. These will be passed on to local food banks here in Leeds
Please DO NOT include:
- Food waste
- Duvets or pillows
For further information or queries, please speak to the staff at your site office. A number of our partner sites also have external BHF bins or equivalent. Just ask your site office team for more information.
Recycle used writing instruments for a good cause
If you have any used plastic writing instruments that you no longer need, please consider recycling them rather than throwing them away. Collection bins have been placed across most of our sites and every item donated will be recycled to produce new products such as park benches or litter collection bins. The money raised from selling these items will be donated to Ellie’s Fund – a Yorkshire Brain Tumour Charity initiative to fund vital research into child and adult brain tumours.
We can collect the following items:
- Plastic pens, refills, pen caps
- Mechanical pencils
- Markers and marker caps
- Highlighters and highlighter caps
- Felt tips (sketch pens), permanent markers, permanent marker caps
- Correction fluid pots and correction tapes
Please DO NOT include:
- Metal pens
- Wax or chalk
- Wood pencils
- Sharp objects (such as scissors)
- Glue sticks
To see if there is a bin located at your site and where it is, please speak to the staff at your site office. If you want any further information on the project please contact our Student Sustainability Architect, Milan, who is organising it – firstname.lastname@example.org.
Make sure you check your post box and collect any parcels from the residence site office before you go. You will need to update your address with any companies/relatives/friends that send you mail as soon as possible because we are unable to forward any mail onto your home address – any mail delivered to you after your contract end date will be returned to sender.
You will need to return any keys/fobs/meal cards you were issued with. Please note that even if you leave your accommodation before the contract end date, you are still liable for the rent until the contract has come to an end.
To return your keys place them in an envelope (one can be collected from your residence site office) and ensure that you write your name and room number clearly on the front and return this to your residence site office. If the office is closed, the keys can be placed through the letter box. You are responsible for ensuring your keys are returned safely so please do not rely on anyone else to return your keys for you.
If any keys and/or fobs are not returned or are returned after your contract end date, you will continue to be charged rent until they are returned plus the cost of any replacement items (as an example, a replacement door lock can cost anywhere between £50 and £80!)
Students in residences which were credited with a certain number of free washes through the Circuit app are not required to do anything.
If you used the mobile app, and topped up your account yourself, try to use up any remaining credit, as there is a small fee to refund unused credit. You can apply for a refund online, through the Circuit website.
For full terms and conditions please see: www.circuit.co.uk/
Once the residence site office has received your keys, staff will then inspect your room (and any relevant communal areas). Remember that any missing or damaged items, rubbish or personal furniture that has been left, or any additional cleaning that might be required, will result in you being charged.
At the end of your contract, the balance of your deposit will be refunded minus any charges where appropriate. Please note that if there is damage to your accommodation it may take the residence site office some time to source the repair costs, and this may delay the return of your deposit.
Please ensure you read the following instructions below:
1) For residents of James Baillie Park and Clarence Dock Village only
Visit your residence team at the residence site office or contact them on the details below:
James Baillie Park (0113) 278 3926 / email@example.com (quote James Baillie Park and your room number in the subject)
Clarence Dock Village (0113) 243 3117 / ClarenceDockVillage-Leeds@unitestudents.com
2) For residents of all other residences
In order for us to process your refund, you should provide us with your UK bank account details. Please follow the steps below so that you can request your deposit refund:
- Log into the Student Portal at http://minerva.leeds.ac.uk
- Click the ‘Access Student Services’ icon in the toolbar, in the top right corner of the screen (you may be asked to log in again)
- Click the ‘Payments and Financial Support’ tab
- Click the ‘Tuition and accommodation payments’ link halfway down the screen
- Click the ‘Make a payment’ button, even though you are requesting a refund
- From the online payment portal select ‘Request Refund’ from the left hand side menu and enter your bank details.
- If you do not have a UK bank account, please contact us to request a deposit refund card which you can fill out with your bank details (you can also collect one from the Student Services Centre). Completed cards should be returned to the Accommodation Office in the Student Services Centre or via email on firstname.lastname@example.org.
We aim to refund all deposits within 4 weeks of the contract end date (not from the date keys were returned). We aim to process all refunds as quickly as possible and thank you in advance for your patience as we complete the necessary checks to ensure the correct amount is returned to you.
Need to stay longer?
If you need to stay in University of Leeds accommodation beyond your contract end date we have availability at Lupton. Further details and a link to the application form can be found on our summer accommodation page. Applications must be received by Monday 31 May 2021.
Halls to homes
If you’re moving into private rented accommodation within the local community in areas like Hyde Park, Burley Park or Headingley, then it’s worth reading this guide to independent living from the Sustainability Service. It covers advice on moving out, safety and security, getting involved with your local community and your climate responsibility.