Application FAQs

We know how important your accommodation is to your University experience, and that you may have lots of questions about the application process.  

We’ve put a list of some of the most common questions below. If you have any other questions that aren’t answered here, please contact us via email or by phone +44 (0)113 343 7777. 

Accessing the accommodation portal

Your application

Your offer of accommodation

Accessing the accommodation portal

How do I log into the accommodation portal? 

If you are trying to log in for the first time, you will need to use the ‘Create Account’ link and enter your email address. This email address should be the one that you originally used when you applied to study at the University of Leeds. You will then receive an email with a link to create a new password. Please note that this link will remain active for one hour only, after which you will need to request a new one. 

If you have only just accepted your offer or made Leeds your firm choice, it can take a couple of days for the information to get to our accommodation system, which is why your details might not be found.

How do I update my email address? 

If you are a direct entry undergraduate student, an international exchange student or a research postgraduate you will need to contact your admissions team and ask them to update their record to your new email address for you.

If you are a taught postgraduate student, you will need to log into the applicant portal and update the address yourself.

If you are a UCAS applicant, you will need to update your email address in your UCAS profile.

Each of these methods will take a few days to process into our system, so you will not be able to access the application until this has happened.

If you still have access to your registered email address, please use this to complete your application.

My email address is correct but I’m not receiving emails to create my account

If the email is not coming through to your main inbox, please check all of your spam, junk and clutter folders, as we have had reports from other students that they have found the email there.

Sometimes different browsers and device settings can prevent messages from getting through, so we also recommend that you check your emails on a PC/laptop (rather than just a tablet or phone) or, if you were already doing so, use a different browser to check your mail boxes. The email is sent from our address.

The link provided in the email will allow you to set your own password and then access the accommodation application form. This link is only valid for one hour, but if you miss this deadline, don't worry, you can just request it to be sent again by entering your email address again.

The link says no longer valid/unable to process my request

Please make sure you are viewing the latest version of the email, as the link within it is only valid for one hour. You will be able to generate a new email by entering your ID number and date of birth again on the accommodation portal.

Please make sure you are viewing your emails on a PC/Laptop, not a phone or tablet. You can also try using a different browser to view the email.

If you have accessed the link after an hour has already passed, you simply need to log in again and generate a new email.

I’ve just accepted my offer to study at the University of Leeds

If you have recently accepted your offer to study, you will not be able to apply straight away. It usually takes 2 days for the change in your status to process into our system.

Applicants who are accepting their offers after 1 July (31 July for postgraduate students) are not covered by our accommodation guarantee.

Leeds is my insurance choice and I’m unable to log in

If the University of Leeds is your insurance choice, you will not currently be able to access the application. If Leeds becomes your firm choice after your results are published, you will then be able to apply for accommodation. The deadline for insurance choice students is 31 August.

Your application

What if I don’t want to live in accommodation for the whole year?

We will offer you an accommodation contract for the duration of your University of Leeds course (for example a 1st Semester only student will be offered a contract from September – January). We cannot usually cancel contracts unless you withdraw from the University.  

I live close to Leeds, can I still apply for accommodation?

Yes, you can still apply for accommodation. However, there is plenty of private accommodation. Unipol (a student housing charity that we work closely with) offer house hunting mixing days to meet other students find private accommodation. For more information please visit their website, 

How can I make changes to my application? 

If you wish to make changes after submitting your application but before 1st July please contact the Accommodation Office to unlock your application to make changes on your behalf, Unfortunately, we will not be able to unlock your application to allow you to make changes after 1 July. If you have a serious problem with your application, or your circumstances have changed, please get in touch with us to discuss this further.

Can I apply if I have missed the deadline? 

If you miss the deadline to apply you can still apply. You will not be covered by the guarantee but we will try our best to assist you. We would also suggest contacting Unipol for more information about private accommodation,

How do I cancel my application for accommodation? 

Please contact the Accommodation Office to cancel your application if you no longer require accommodation,

How do I apply if I’m studying in Leeds from January to January?

You should contact the Accommodation Office to apply for accommodation as a returning student before mid-February.  

Your offer of accommodation

When will I get my offer of accommodation?

New undergraduate students: if you have an unconditional offer, or if your offer becomes unconditional before 9 July, we will make you an offer of accommodation between 16 July and 1 August.

If you have a conditional offer and your offer becomes unconditional after 9 July, we will make you an offer of accommodation after A-level results day but before 10 September.

New postgraduate students: we will allocate your accommodation from mid July to late August. If you have not heard from us by 10 September, please contact us.

New exchange students: if you will be in Leeds for the full academic year or for the first semester only (September until December/January), we will make you an offer of accommodation between 16 July and 1 August.

If you will arrive in Leeds in January for the second semester only, we will make you an offer of accommodation between 9 December and 9 January. 

How will I receive my offer of accommodation? 

All offers are sent by email. Please check your junk mail folders.

How long do I have to accept my offer? 

You will usually have 4 days to accept your offer from the day you are sent the email. In some instances you may have less than this, so it’s important to read your offer email thoroughly.

Will I get my preferred choice of accommodation? 

We cannot guarantee everyone their first choice but please be assured that we do our best to match you with a room that meets as many of your personal preferences as possible.

What if I don’t want the accommodation I’m offered? 

We cannot usually make more than one offer of accommodation. Once term has started you can complete a room transfer form to move rooms or residence, this is around October time. 

What if the accommodation you’ve offered isn’t suitable for medical reasons? 

We appreciate that some students personal circumstances could have only recently changed, and we will do our best to assist with alternative accommodation if what we have offered is no longer suitable. Please email

What if the accommodation you’ve offered isn’t suitable for financial reasons? 

If your financial situation has changed since applying for accommodation please email and we will assess on a case by case basis. 

When will my contract start? 

If you are a student starting your course in September your contract will start in September. You can find your start date on your accommodation contract.