Application FAQ's

We've put together a list of the questions that we get asked the most when it comes to applying for our accommodation. When you are ready to apply, click the 'Apply Now' button in the top right corner of the screen or link here to the Accommodation Portal.

“I have missed the deadline and still want to apply”

Undergraduate students who have missed the 1 July deadline will still be able to apply for accommodation, but will not usually be covered by our accommodation guarantee. Although this means that we cannot guarantee you a room in University accommodation we will do everything we can to help you find a place.

Postgraduate students who have missed the 1 July deadline should contact our Postgraduate Accommodation team either via email or telephone on 0113 343 4165. Although we cannot guarantee you a room in University accommodation we will do everything we can to help you find a place.

Please note that our application system will be closed from early August 2022 to 18 August 2022 (tbc) as a result of the UCAS embargo restrictions.

“I don’t know how to log in”

If you are trying to log in for the first time, you will need to use the ‘Create Account’ link and enter your email address. This email address should be the one that you originally used when you applied to study at the University of Leeds. (If this email is no longer in use and you need to update it, please see below FAQ)

You will then receive an email with a link to create a new password. Please note that this link will remain active for one hour only, after which you will need to request a new one.

If you have only just accepted your offer or made Leeds your firm choice, it can take a couple of days for the information to get to our accommodation system, which is why your details might not be found.

“The email is being sent to my old address - I want to update my email address”

If you are a direct entry undergraduate student, an international exchange student or a research postgraduate you will need to contact your admissions team and ask them to update their record to your new email address for you.

If you are a taught postgraduate student, you will need to log into the applicant portal and update the address yourself.

If you are a UCAS applicant, you will need to update your email address in your UCAS profile.

Each of these methods will take a few days to process into our system, so you will not be able to access the application until this has happened.

If you still have access to your registered email address, please use this to complete your application.

“My email address is correct but I'm not receiving the email to create my account”

If the email is not coming through to your main inbox, please check all of your spam, junk and clutter folders, as we have had reports from other students that they have found the email there.

Sometimes different browsers and device settings can prevent messages from getting through, so we also recommend that you check your emails on a PC/laptop (rather than just a tablet or phone) or, if you were already doing so, use a different browser to check your mail boxes. The email is sent from our accom@leeds.ac.uk address.

The link provided in the email will allow you to set your own password and then access the accommodation application form. This link is only valid for one hour, but if you miss this deadline, don't worry, you can just request it to be sent again by entering your email address again.

“The link says it is no longer valid/unable to process my request”

Please make sure you are viewing the latest version of the email, as the link within it is only valid for one hour. You will be able to generate a new email by entering your ID number and date of birth again on the accommodation portal.

Please make sure you are viewing your emails on a PC/Laptop, not a phone or tablet. You can also try using a different browser to view the email.

If you have accessed the link after an hour has already passed, you simply need to log in again and generate a new email.

“I've only just accepted my offer to study at the University of Leeds”

If you have recently accepted your offer to study, you will not be able to apply straight away. It usually takes 2 days for the change in your status to process into our system.

Applicants who are accepting their offers after 1 July are not covered by our accommodation guarantee.

“Leeds is my insurance choice and I am unable to log in”

If the University of Leeds is your insurance choice, you will not currently be able to access the application.

If Leeds becomes your firm choice after your results are published, you will then be able to apply for accommodation. The deadline for insurance choice students is 31 August.

“I want to make a change to my application”

Unfortunately, we will not be able to unlock your application to allow you to make changes after 1 July. If you have a serious problem with your application, or your circumstances have changed, please get in touch with us to discuss this further.

Our opening hours are Mon-Fri, 9 am - 5 pm. Phone: 0113 343 7777 | Email:accom@leeds.ac.uk We aim to respond to all queries within 3 working days.

“I have a question that isn't answered here”

If you have a question that has not been covered here, you can contact the University of Leeds Accommodation Office.