Temporary Summer Jobs

During the summer months, within the Accommodation Office we have a number of exciting roles available. To assist during a very busy period, we require assistance in processing accommodation applications for new and existing students. In addition, we also establish a call centre in August to help answer the hundreds of calls we receive daily from students excited to start living at the University of Leeds.  

Starting dates for the positions vary between July and August and you must be available to work for the full duration of the contract. All roles will be working in the Accommodation Office on campus and unfortunately cannot be offered on a working from home basis.

Interested applicants must be computer literate, have experience of working in a busy office environment, be able to organise and prioritise their workload, have excellent communication skills, work well under pressure and present information clearly and legibly. Full training will be provided for each position.

The rate of pay is £9.67 per hour and you will earn approximately 1 hour holiday pay for every 6.5 hours worked, which will be paid to you at the end of the contract.   

The closing date for applying is 12 noon Wednesday 6 April 2022. Shortlisted candidates will be contacted by Friday 8 April 2022, and interviews will take place virtually on Monday 11 April and Tuesday 12 April 2022. Shortlisted candidates will also be required to complete a short written assessment.

We regret that we are unable to accept applications from Postgraduate Masters students as your course is full-time lasting 52 weeks a year (this is University policy).

Person specification (for all posts)

Essential:

  • Experience of providing excellent customer service
  • Strong communications skills
  • Experience of using Microsoft Word, Excel and Outlook
  • Ability to work under pressure and as part of a team
  • Ability to deal sympathetically with customers
  • Ability to plan and prioritise own work
  • Experience of working in an office environment 

Desirable: 

  • Experience or knowledge of University accommodation
  • Experience of using other software packages

Job specifications

Accommodation Office - Call Centre Assistant(s) REF: AO - CCA

6 x posts: Monday 8 August to 25 September 2022

  • You will be required to use Microsoft Word, Excel, Outlook and our in-house software StarRez.
  • You will be required to answer phone calls and respond to emails from current and new students as well as parents, family members or other stakeholders
  • You will be required to assist Accommodation Assistants to process applications and deposits and any other duties that may be required.
  • You must be confident on the phone and able to deal calmly and empathetically with any upset callers.
  • Your working hours will 35 hours per week. 5 days out of 7 each week. The majority of shifts will be Monday to Friday, but occasional weekend working will be required. Hours of work are between 9am and 5pm.
  • 60 minute unpaid lunch break is included. 
  • You will be required to work on either a Saturday or a Sunday during both of our intake weekends: Saturday 10 & Sunday 11 September, and Saturday 17 & Sunday 18 September.

Summer Accommodation Assistant  REF: SAA-01

1 x post: Monday 4 July to Friday 25 September 2022     

  • In addition to basic administrative duties, you will be required to use Microsoft Word, Excel, Outlook and our in-house software StarRez.
  • You will deal with enquiries from University of Leeds students and students from other institutions wishing to stay in our accommodation during the summer months (June to early September) as well as liaise with students wishing to arrive early 
  • You will be required to allocate accommodation and process bookings, arrange out of hours key collections and issue bedding packs.
  • You will deal with all aspects of invoicing including deductions for damage/missing items and late payment fees and maintain up to date records and computer entries for several sites or halls of residence.  
  • During quieter periods, you will assist other members of the accommodation team.
  • You will liaise closely with other University staff such as admissions, Residence Life Wardens and residence staff.
  • Your working hours will 35 hours per week. 5 days out of 7 each week. The majority of shifts will be Monday to Friday, but occasional weekend working will be required. Hours of work are between 9am and 5pm.
  • 60 minute unpaid lunch break is included. 
  • You will be required to work on either a Saturday or a Sunday during both of our intake weekends: Saturday 10 & Sunday 11 September, and Saturday 17 & Sunday 18 September.

Postgraduate Allocations Accommodation Assistant REF: PG-AA01    

2 x posts: Monday 4 July to Friday 25 September 2022   

  • In addition to basic administrative duties, you will be required to use Microsoft Word, Excel, Outlook and our in-house software StarRez.
  • You will deal with enquiries from new University of Leeds international postgraduate students, mainly via email and telephone.
  • You will assist members of the Accommodation Office to allocate accommodation and process bookings.  
  • You will be required to maintain up to date records and entries in StarRez.
  • You will be required to be confident on the phone especially when dealing with international callers for whom English is not their first language.
  • You will liaise closely with other University staff including admissions, Residence Life Wardens and residence staff.
  • During quieter periods, you will assist other members of the Accommodation Office team as and when required.
  • Your working hours will 35 hours per week. 5 days out of 7 each week. The majority of shifts will be Monday to Friday, but occasional weekend working will be required. Hours of work are between 9am and 5pm.
  • 60 minute unpaid lunch break is included. 
  • You will be required to work on either a Saturday or a Sunday during both of our intake weekends: Saturday 10 & Sunday 11 September, and Saturday 17 & Sunday 18 September.

Application process

Interested candidates are required to submit a separate application form for each post applied for as CVs and cover letters will not be accepted.

To apply:

It is important that when completing the Application Form, you address the criteria outlined in the above person specification by providing relevant examples; examples beyond your academic course requirements are encouraged.  

Return completed application forms by 12 noon Wednesday 6 April 2022 by email to Edward Rogers (E.Rogers@leeds.ac.uk) and Adam Kirk (A.A.Kirk@adm.leeds.ac.uk)

Right to Work

By submitting an application form you are confirming that you have the correct Right to Work status and Visa documentation to fulfil the requirements for the post.  It is your responsibility to provide the required documentation to demonstrate eligibility to hold the post.